Moorsweb Terms & Conditions

The following document is the latest verion of Moorsweb's terms & conditions document.

This was originally written in 2006 and has been revised several times.

Moorsweb reserves the right to update this document as necessary. Updates are  usually reviewed in our annual AGM and at committee meetings.

Customer Service and Customer's Rights

Moorsweb undertakes to supply, install and commission the broadband service in accordance with the provisions of the Agreement and Terms & Conditions and in accordance at all times with the standards expected of a reasonable and prudent company supplying the same or similar services within the telecommunications industry providing a community broadband network.   However it must be understood that this is a CAN provided on a "best effort community" basis and NOT a purely commercial telephone based service such as that provided by Orange, Tiscali, BT, AOL,  Carphone Warehouse, Virgin and many other ISPs.

One crucial point relating to the fact that Moorsweb is NOT a commercial service,  is that

Moorsweb cannot provide a guaranteed service level

as there are too many aspects of our service which are out of our direct control.  As a community based service, we are reliant on members of our community to help us provide that service by hosting equipment on their houses,  and permitting us access to their properties when needed for maintenance & repair.  The service is not a profit making service.  It is run at-cost and those costs include the helpdesk,  the backhaul rentals & paying someone on a part time basis to run it and support it.     

Therefore the service is provided on a best effort basis and the monthly subscription is due as usual whether we have a perfect service or downtime.   

MoorsWeb does recognise that network downtime is a major cause of member dissatisfaction and MoorsWeb has every incentive to fix things quickly and keep them fixed as every outage causes more support work.

Consequential Losses

Moorsweb,  Moors Web Link, it’s committee members,  ordinary members,  contactors and sub-contractors will not be held liable for any consequential losses as a result of downtime of the service.

Moorsweb Terms & Conditions document - latest version for download